Cancellation policy, rescheduling and late arrivals

If your plans have changed, please, let us know as soon as possible.

The reservation can be rescheduled with a 24-hours notice or canceled with a 3-days notice. The reservation can only be rescheduled once and cannot be canceled after it was rescheduled. Same day reservations cannot be canceled or rescheduled.

No refunds will be issued for cancellations within 3 days of your reservation. No partial refunds for players that didn’t show up unless notified within 3 days.

Private events can be rescheduled or canceled with 7-days notice.

Send an e-mail to [email protected] to modify your reservation. Voicemail cancellation requests are not accepted.

Please pay attention: no rescheduling options are given for groups that show up late, fail to show up or e-mail us less than 24 hours in advance.  Same day reservations cannot be canceled or rescheduled.


Please arrive 10 minutes before your scheduled time. Make sure you have ample time to allow for traffic and parking (Parking instructions). Your punctuality is greatly appreciated!

Since your ticket reserves the room for one hour, in case you show up late, your game time will be decreased. If the rest of your group arrives on time, they will be allowed to start without you.