Cancellation policy, rescheduling and late arrivals

If your plans have changed, please let us know as soon as possible. You have the option to cancel or reschedule your reservation up to 24 hours in advance for regular booking or 3 days in advance for a private event. No refunds and rescheduling options otherwise. Call us or send an e-mail to book@insomniaescape.com to modify your reservation.

Please pay attention: No refunds and no rescheduling options are given for groups that show up late, fail to show up or called us in less than 24 hours in advance.

Please arrive 10 minutes before your scheduled reservation time. Make sure you have ample time to allow for traffic and parking (Parking instructions). Your punctuality is greatly appreciated! It takes at least 10 minutes to check-in, get an introductory briefing to the game and process payments so make sure to come early so that we can start on time and you can play the full length of the game.

Since your ticket reserves the room for one hour, in case you show up late, your game time will be decreased. If the rest of your group arrives on time, they will be allowed to start without you.