Cancellation policy, rescheduling and late arrivals

We do our best to accommodate every guest and provide exceptional game experience. Book with confidence! Your reservation is fully refundable 3-days prior to the game. To ensure that everyone receives 100% experience we ask every guest to arrive on time and let us know asap about any plans changes.

LATE ARRIVALS

We ask you to arrive 10-15 minutes prior to your scheduled time. This is essential for everyone’s experience. Please account for the traffic and parking in the DC area and plan accordingly.

If you are 10-30 minutes late the game time will be reduced. If you are more than 30 minutes late the game can be canceled.

We offer no refunds or rescheduling of any matter within 24 hours. We appreciate teams that call us on their way, but that, unfortunately, doesn’t change anything.

CANCELLATIONS

Reservations canceled at least 3 days in advance will receive a full refund. Refunds will be credited back to the original credit card used for the payment.
NO REFUNDS if canceled later than 3 full days prior the game.
We cannot offer you a refund if someone from the group didn’t show up regardless of the reason.

RESCHEDULING

We allow 1-time rescheduling with a 24-hour notice. Please, pay attention, that no refunds will be issued for the booking that was once already rescheduled.

Please, send us an email [email protected] or call 202-600-0418 to make any changes, voicemail requests will not be honored.

BOOKING ERRORS

Please, check the number of tickets you’d like to purchase when you make a reservation. It is also visible on an order summary right before the payment.

No exclusions from our cancellation policy will be made due to “bookings made by mistake”.